Our Services

More than ever businesses has becoming more dependent on IT;

PC NeTech’s Managed Services are designed with you in mind. At PC NeTech we have IT covered for you, with our managed services packages we keep your infrastructure running 24/7. With onsite and remote support we ensure all issues are handled on time to minimize any downtime.

From helpdesk support to strategic IT planning and consulting we have all of your IT infrastructure bases covered. With customized disaster recovery solutions to protect your data from any unforeseen events, you will feel confident your data is safe and protected.

Managed IT Services

PC NeTech’s Managed IT Services for Business provides fast and effective solution to issues and minimizes downtime. Rest assures that your IT issues will be resolve in timely manner by our professional and expert engineers 24/7/365 with no long term contract.

Our pro-active Managed IT services ensures network availability using the best remote management and monitor tools to proactively detect and remediate infrastructure problems before they can impact business operations.

Pay As You Need IT

With PC NeTech “Pay As You Need IT”, support is there when you need it. Perfect for individuals or small business with five or fewer employees, Pay As You Need IT provides the reassurance of a trained team of professional engineers just a call away.

The service is flexible and tailored our customer’s needs. Pricing can either be a ‘per hour’ or ‘per project’, which ever brings most value to our customers.

Helpdesk & Ticketing System

PC NETECH understands the value of our client’s time that is why when you contact PC NeTech’s helpdesk you will receive live support via telephone or through our customer support portal available 24 hours a day, 7 days week. Contacting PC NETECH Helpdesk will connect you with a Local OC technician ready to solve your IT issues.

With our clients need in mind most problems can be resolved remotely without having a technician come to your office saving you time and money. If there is a need for a technician we will dispatch one according to our clients SLA

Monitoring

PC NeTech IT Management Platform provides proactive, monitoring with instant notification of problems or changes. We receive a system alert when critical servers go down, users alter their configuration or a possible security threat occurs. Proactive monitoring of servers, workstations, remote computers, Windows Event Logs and applications is critical to security, network performance and the overall operations of the organization.

PC NETECH proactively manages your systems and keeps your organization running efficiently

Onsite & Remote Support

At PC NETECH we know the importance of reducing downtime. That’s why our around the clock 24/7 support allows PC NETECH technicians to resolve any IT issues as soon as they are discovered.

If an IT issue arises, contact PC NETECH and one of our technicians address the issue remotely, if there is a need for a technician to be on site one will dispatched according to our clients SAL

Server & PC Management

To ensure a consistent end-user experience, PC NETECH utilizes industry leading desktop management solutions simplifying and improving any IT infrastructure. Our trained technicians proactively update and manage and constantly monitor all your computers and servers remotely, meaning issues can be recognized and fixed before they cause any problems.

You’ll feel confident knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated Remote Support Centers

Backup & Disaster Recovery

Every business needs a backup plan, especially regarding your IT infrastructure. In the case of a hardware or software failure or a catastrophic situation how quickly could your business recover? At PC NETECH, our managed backup and disaster recovery plans allows us to restore your data completely and quickly.

Whether we utilize a local backup or an off-site cloud storage solution, our disaster recovery service will ensure your data is redundantly backed up allowing your business to get back and up and running as quickly as possible.

Network & Mobile Device Management

In today’s fast pace world of business any amount of downtime is too much, especially with your network. With PC NETECH 24/7 network monitoring and proactive maintenance, you’ll feel reassured knowing as soon as an issue appears we’re taking care of it. Our priority is to keep your network accessible and secure. With more employees bringing their own devices to work there is an extra layer of security needed to protect your company’s network.

With PC NETECH Mobile Device Management we make sure your network stays safe no matter what device is brought on your network

Consulting & IT Strategy

We know identifying your IT system needs can be a difficult and costly process, however at PC NETECH our IT consulting and strategy makes it easy. We concentrate on providing reliable IT infrastructures that are easily maintained, allowing your organization to focus on every day operations.

Created to support your current and future IT needs, we work within your budget to install an IT strategy that will fit your organization’s exact needs.

Help Desk

Let us provide you a customized Help Desk solution using best practices and have your staff focus on your business issues while we support your end-users. By leveraging PC NeTech’s Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems.

PC NeTech provides support for PC’s, MAC’s, mobile devices, email, VoIP, infrastructure maintenance, servers maintenance, backup and disaster recovery, ERP system and Office Suite application.  Our goal is to help your team leverage technology to be more productive.

Expert IT Professionals With A Broad Array Of Skills

As users “Bring their own Devices,” (BYOD) and technology evolves we have the skills necessary to support Office 365, mobile devices, virtualization, security, and disaster recovery to name a few disciplines.

Combining Advanced Technologies Management & Customer Services
Need Help in anything? We are available to assist you 24/7. So feel free to contact us anytime
and we will get back to you as soon as possible.
Help Desk Services Include
  • Calls answered by skilled technical support engineers 24x7x365, not an answering or dispatch service
  • Above industry average First Call Resolve (FCR) rate and <40 second hold times
  • World Class CAN DO customer service commitment for every request
  • Our 24×7 Help Desk professionals strive to exceed client expectations on every call
  • Any combination of on-site, dispatched or remote help desk services (staff augmentation)
  • Access to your own secure self-service portal to request assistance and view status of tickets
  • Private label service and portal branding available
  • Access to three redundant Help Desk centers in different states
  • Dedicated Account Teams
  • Support for desktops, MAC’s, laptops, servers, MS exchange, VoIP sets and mobile devices
  • Support for multi-location environments, including most international locations
  • Tiered service level support with custom Service Level Agreements (SLA) requirements, are available.
  • All popular operating systems, hardware and software platforms supported
  • Remote workstation management available, (including remote troubleshooting of MAC, Windows and Microsoft Office)
  • ITIL-based incident and problem management toolsets and processes utilized
  • Remote control license support
  • New machine setups and training if needed
  • New employee onboarding training and exit services
  • SSAE16 SOC2 and HIPAA Compliant
  • Change management and Configuration management support
  • Ability to manage multiple devices at various locations connected to multiple clouds and carriers
  • Incident and Problem management through an advanced trouble ticketing platform
  • Ticket management and vendor liaison for third party and carrier issues
  • Index logs for all critical IT services including remote access logs
  • Comprehensive customized monthly reports detailing key SLA metrics and 24×7 Help Desk response times